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Terms
This section deals with conditions relating to the sale of products by Scruffy Fairy
1. How to order
We currently have only one form of ordering and that is online via Papal a secure payment gateway that accepts Credit cards/ Debit cards and Pay Pal account holders. To provide the most efficient service we can, when placing orders it is helpful if you can give a daytime phone number or email address in case of queries.
2. Prices
All prices stated on the wed site are in Pounds Sterling.
3. Weights
All weights and quantities displayed on our website are estimated approximations only. Items sold by the string may vary slightly in weight and quantity.
4. Electronic communications
When you visiting ScruffyFairy.com, use our contact form or sending us an e-mail you are communicating with us electronically (sending us an electronic communication). By doing so you are consent to receive electronic communications from us through e-mail and website postings. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Please note: We do not provide any email addresses on this site due to the Increasing volume of Spam emails we receive.
5. Postage
There are no minimum orders.
We have standardized a postage charge of: £1.50 for all UK mainland orders, £3.50 for all orders delivered within Europe, and £4.50 for all deliveries outside Europe.
6. Out of stock items
We try our best to constantly have a supply of all the goods shown on our site but instances will occur when items ordered are out of stock. In such cases we will notify you of any items that are not in stock on the date of your order. You will only be charged for items which are in stock; items not in stock will be shown on the invoice as out of stock. If we are expecting delivery of the stock items missing from your order within 7 days we will offer to place these items on back order. In such cases when we receive delivery of the new stock any outstanding items we will ship to you free of charge providing the order exceeds £5.00.
7. Complaints & Suggestions
If you have a complaint or suggestion about our service please contact us via our contact form and we will do our utmost to reply and resolve the issue as soon as possible.
We will keep you informed as to the steps being taken to resolve your issue/s.
8. Bead Consistency
Some of the jewellery & beads on our site are handmade which may result in:
- Slight differences in product shapes
- Slight differences in colour
- Some colours may fade over time due to the nature of their manufacturing process.
Please note:
As monitors are all calibrated in a slightly different way colour tonal differences of our products will occur this is something that is unavoidable. If you are unhappy with your delivery in anyway please don’t hesitate to contact us and we will be happy to provide you with a full refund. (Please refer to refunds for conditions)
9. Losses
Scruffy fairy will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.
10. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Conditions of Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
11. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
12. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
13. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the Welsh courts.
14. Our details
Scruffy Moo Ltd is the trading name for Scruffy Fairy.
Scruffy Fairy
36 tycoch Road
Sketty
Swansea
SA2 9EQ
Wales
UK
Registered in England and Wales.
Company registration Number: 06233305